These Terms of Service apply to your use of www.lignovancia.com and purchases made from Lignovancia, operated by GOPURE INNOVATION (HK) GROUP LIMITED.
1. Store Use
You may use this site only for lawful purposes. You are responsible for providing accurate information when placing an order and for maintaining the security of your account, if you create one.
2. Products
We aim to present product descriptions, dimensions, materials, colors, and photographs as accurately as practical. Natural materials, reactive glazes, hand-finishing, monitor settings, and production batches can create minor variations. These normal variations do not change our obligation to provide an item that materially matches its listing.
3. Pricing & Payment
Prices are displayed in the currency shown to you on the storefront or at checkout. Payment is due when the order is placed. We may cancel or refund an order if a pricing error, stock issue, suspected fraud, or other legitimate processing problem occurs.
4. Shipping
Shipping availability, estimated delivery times, tracking, customs information, and related terms are described on our Shipping & Delivery page. Delivery estimates are estimates and may be affected by carriers, customs, weather, holidays, or events outside our reasonable control.
5. Returns & Refunds
Returns, damaged-item claims, and refunds are handled under our Returns & Refunds policy. Nothing in these Terms limits consumer rights that cannot legally be waived in your jurisdiction.
6. Promotions
Promotions, discount codes, and sale offers may have additional terms, expiration dates, product exclusions, minimum-spend requirements, or usage limits. Unless stated otherwise, promotions cannot be applied retroactively.
7. Intellectual Property
The Lignovancia name, site copy, graphics, original photography, and other original site content are protected by applicable intellectual-property laws. Third-party product marks and other third-party content remain the property of their respective owners.
8. Third-Party Services
Our store may rely on or link to third-party services such as payment processors, shipping carriers, analytics providers, and social platforms. Their services may be governed by separate terms and privacy practices.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the site or products. This limitation does not apply where liability cannot legally be excluded.
10. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without limiting mandatory consumer-protection rights that may apply where you live.
11. Contact
Email: support@lignovancia.com
Operator: GOPURE INNOVATION (HK) GROUP LIMITED
Business address: RM A5, 7/F, ASTORIA BUILDING, NO. 34 ASHLEY ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG S.A.R.