We want the product you receive to match what you expected from the listing. If something is not right, contact us and we will help you resolve it.
Return Window
You may request a return within 15 days of delivery. Returned items must be unused, undamaged, and returned with their original packaging where reasonably possible.
How to Start a Return
- Email support@lignovancia.com with your order number and the item you would like to return.
- Wait for our return instructions and the correct return address before sending anything back.
- Package the item securely and use a trackable shipping method.
Please do not send returns to the business registration address unless we specifically instruct you to do so.
Return Shipping
For change-of-mind returns, return shipping costs are the customer’s responsibility. If we sent the wrong item, or the item arrived damaged or materially different from the product listing, we will review the case and provide an appropriate resolution.
Damaged, Incorrect, or Materially Different Items
Please contact us within 7 days of delivery and include your order number, clear photos of the item, and photos of the shipping packaging when relevant. Depending on the issue, the resolution may include a replacement, partial refund, or full refund.
Refund Timing
Once an approved return is received and inspected, the refund is issued to the original payment method. Banks and payment providers may take additional time to post the funds to your account.
Final Sale & Non-Returnable Items
Items explicitly marked Final Sale, personalized products, and made-to-order products may not be returnable unless they arrive damaged, defective, or incorrect. A regular promotional discount does not automatically make an item Final Sale.
Questions?
Email us at support@lignovancia.com.