Shipping Policy
Shipping and Delivery Policy
Thank you for choosing Lignovancia. We are passionate about delivering your exquisite design pieces safely, sustainably, and reliably from our specialized Asian logistics centers directly to your home. Please read our shipping policy carefully before placing your order.
1. Shipping Regions
We currently deliver to customers in the following regions worldwide:
- Europe: Germany, Austria, Switzerland, France, Italy, Netherlands, Spain, and other selected EU countries.
- North America: United States of America (USA), Canada.
- Oceania: Australia, New Zealand.
If you are unsure whether your home country is within our delivery area, please contact our customer service in advance.
2. Optimized Logistics Network & Shipping Origin
To ensure smooth international logistics and efficient management of shipping routes (intelligent channel splitting), we work with a decentralized logistics network. Depending on current product availability in our partner workshops and optimal utilization of transport routes, shipping takes place from our modern fulfillment centers in mainland China, Hong Kong, and selected manufacturers in Southeast Asia (Vietnam and Thailand). This strategic distribution of logistics flows allows us to minimize delivery bottlenecks and consistently guarantee you the freshest craftsmanship quality.
3. Order Processing Time
Each of our products undergoes strict quality control and is securely packaged for transport before shipping. Orders are typically processed within 1 to 3 business days after successful payment confirmation. As soon as your package leaves our logistics center, you will automatically receive a shipping confirmation by email including a tracking number.
4. Estimated Delivery Times
As this is international premium direct shipping, the following empirical values apply for regular delivery:
- Europe (DE/AT/CH etc.): 7 to 15 business days
- North America: 8 to 15 business days
- Oceania: 8 to 15 business days
Important note on handmade items: As some of our exclusive solid wood products and design objects are traditionally handcrafted, certain unique items may experience extended production and delivery times. We kindly ask for your understanding in this regard. In addition, actual delivery times may vary due to customs checks, regional postal delays, or public holidays.
5. Shipping Costs & Free Shipping Thresholds
We offer particularly customer-friendly conditions for international shipping:
- Europe (EU): FREE SHIPPING for orders over €19. (For orders under €19, shipping costs will be calculated individually at checkout).
- North America: Free shipping for orders over $19 USD.
- Oceania: Free shipping for orders over A$29 AUD.
6. Customs Duties, Import VAT, and Local Taxes
As cross-border shipments, packages may be subject to import duties, statutory import VAT (EUSt), or other local customs clearance fees upon arrival in the destination country. These fees are explicitly not included in the product price or our shipping costs and must be borne entirely by the customer. We declare all shipments to the best of our knowledge and in compliance with customs regulations to avoid delays. However, the final decision always rests with the local customs authorities.
7. Seamless Tracking
Transparency is our top priority. As soon as your order has been shipped, you will receive an active tracking link by email. You can conveniently check the exact status of your package at any time via our website or the official tracking portal of your local delivery service (e.g., DHL, Österreichische Post, or Swiss Post).
8. Support for Delivery Delays
Although we work extremely closely with first-class logistics partners, unexpected delivery delays may occur in exceptional cases. Typical causes include:
- Unforeseeable delays in customs clearance
- Extreme weather conditions
- Regional peak times in the global shipping network (e.g., Black Friday, Cyber Monday, or the pre-Christmas period)
Should your order not arrive within the aforementioned timeframe, our customer service is ready to assist you:
📧 Email address: support@lignovancia.com
🕒 Business Hours: Monday to Friday, 09:00 AM – 06:00 PM (GMT +8)