Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Lignovancia
Where do you ship your products from?
To offer you our exclusive designs directly and without unnecessary intermediate storage, we ship decentrally from our specialized fulfillment centers in mainland China, Hong Kong, and Southeast Asia (Vietnam or Thailand). Each product undergoes strict quality control before shipping and is carefully packaged with elegant, environmentally friendly materials to protect both your order and the environment.
How long does shipping take?
International premium direct shipping takes 7 to 15 business days for the vast majority of our products. This applies to deliveries to Europe (Germany, Austria, Switzerland), North America, and Oceania.
Note on handmade items: Since some of our exclusive solid wood unique pieces are crafted by hand using traditional methods, these selected items may have an extended production and delivery time. True craftsmanship takes time – thank you for your understanding.
Do you ship internationally?
Yes, we currently deliver to most countries in Europe (with a focus on the EU and Switzerland), North America (USA and Canada), and Oceania (Australia and New Zealand). We are continuously working to expand our logistics network to more regions.
Is shipping free?
We are pleased to offer you very attractive free shipping thresholds:
- Europe (EU): FREE SHIPPING for orders over €19. For orders under €19, shipping costs will be calculated individually at checkout.
- North America: Free shipping for orders over $19 USD.
- Oceania: Free shipping for orders over A$29 AUD.
There are absolutely no hidden fees at checkout.
Are your products truly eco-friendly?
Absolutely. Sustainability and the respectful use of resources are at the heart of Lignovancia. For our handcrafted home and office accessories, we exclusively use durable, responsibly sourced solid wood from sustainable forestry and environmentally conscious packaging. Our manufacturers minimize waste and embody the philosophy of green living.
Can I return or exchange an item?
Yes. We want you to be completely satisfied. You can return or exchange unused, unwashed items in their original condition within 14 days of delivery. Detailed information on the process and conditions can be found in our refund policy.
What happens if my product is damaged or incorrectly delivered?
We are very sorry about that. In such a case, please contact us within 7 days of receiving your delivery at support@lignovancia.com. Please send us a photo of the damaged item and your order number directly. Our customer service will promptly arrange a free replacement delivery or a refund.
Is your packaging recyclable?
Yes, without exception. All Lignovancia packaging materials are designed to be 100% recyclable, reusable in everyday life, or biodegradable. Our packaging philosophy is: always elegant, maximally functional, and never wasteful.
Do you offer wholesale or customized collaborations?
Yes, we would be delighted! We welcome inquiries for wholesale (B2B), exclusive boutique partnerships, and customized design collaborations. Please send us an email at support@lignovancia.com for a personal consultation and tailored offers.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, as well as other popular international payment options to guarantee you a smooth, convenient, and absolutely secure checkout process.